One of the well-known ingredients for organisational success is the ability to excel at meeting customers’ needs. Yet all too often organisations’ attempts at customer service leave their customers dissatisfied. Why is this? My reflections on the poor service that I have noticed in recent times has led me to believe that one of theRead more
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54 kilometres north of Thames on the Western side of the Coromandel Peninsula sits the historical gold mining town of Coromandel. The region surrounding the town has a resident population of around 1,600 that swells with holiday makers and tourists during the summer months. As well as its heritage, Coromandel Town boasts some worldRead more
Most have heard the saying that “the definition of insanity is doing the same thing over and over again, but expecting different results”. We all know that there is truth in this and yet we often fall into the trap of doing what we have always done and hoping that things will turn out better next time. The temptationRead more