The decisions we make, don’t make, are slow to make or make without due consideration have a huge impact on organisational success. Whether intended or not, our decision-making processes can affect product quality, customer satisfaction, employee engagement, cash flow and reputation. Many leaders are bogged down in decision-making and their organisations and personal wellbeing sufferRead more
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A common trap for people leading teams is to subconsciously ‘put people in a box’. We think we know what they are good at and then limit our expectations of them accordingly. For example, we expect that the accounts person is only interested in the numbers, or are surprised when the driver solves a problemRead more