One of the well-known ingredients for organisational success is the ability to excel at meeting customers’ needs. Yet all too often organisations’ attempts at customer service leave their customers dissatisfied. Why is this? My reflections on the poor service that I have noticed in recent times has led me to believe that one of theRead more
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54 kilometres north of Thames on the Western side of the Coromandel Peninsula sits the historical gold mining town of Coromandel. The region surrounding the town has a resident population of around 1,600 that swells with holiday makers and tourists during the summer months. As well as its heritage, Coromandel Town boasts some worldRead more
Most have heard the saying that “the definition of insanity is doing the same thing over and over again, but expecting different results”. We all know that there is truth in this and yet we often fall into the trap of doing what we have always done and hoping that things will turn out better next time. The temptationRead more
The Christmas season is a time of welcoming. We see friends and family that we have not seen for a long time and we are either welcomed into their homes or we welcome them into our homes. We celebrate the end of the old year and we welcome in the New Year with the expectantRead more
Do you know how much each of the products or services that you sell are contributing to your profit?
Maybe you know where you are going and how you are going to get there. You’ve set your goals and worked out a business plan.
It is a common catchcry among business owners that they are so busy ‘working in’ their business that they do not have time to ‘work on’ their business. They go week to week, month to month, year to year, without giving themselves the space they need to work out if all their activity is leadingRead more
For a business to succeed it needs to be constantly changing to respond to the environment it operates in. A lot of times these changes are small and seem like business as usual. Other times it might take several months to introduce the change, substantial resources need to be committed, or expectations from a numberRead more