Price Setting Tips

For a business to succeed it needs to be constantly changing to respond to the environment it operates in. A lot of times these changes are small and seem like business as usual. Other timesRead more

It is a common catchcry among business owners that they are so busy ‘working in’ their business that they do not have time to ‘work on’ their business. They go week to week, month toRead more

Maybe you know where you are going and how you are going to get there. You’ve set your goals and worked out a business plan.

Do you know how much each of the products or services that you sell are contributing to your profit?

The Christmas season is a time of welcoming.  We see friends and family that we have not seen for a long time and we are either welcomed into their homes or we welcome them intoRead more

Most have heard the saying that “the definition of insanity is doing the same thing over and over again, but expecting different results”. We all know that there is truth in this and yet we often fall into theRead more

  54 kilometres north of Thames on the Western side of the Coromandel Peninsula sits the historical gold mining town of Coromandel.   The region surrounding the town has a resident population of around 1,600 thatRead more

One of the well-known ingredients for organisational success is the ability to excel at meeting customers’ needs.  Yet all too often organisations’ attempts at customer service leave their customers dissatisfied.   Why is this? My reflectionsRead more